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Customer Success Manager

Bengaluru, KA
Job Code:
  • IT
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Job Details

Main point of contact and relationship manager for the client s e-commerce optimization, product discovery and Unbxd offerings. Coordinate relevant resources for integration and custom development projects Account optimization Transform client feedback into working ideas and test them with clients Coordination of Monthly / Quarterly Technical Reviews Work with customers on scaling Unbxd solution offerings with use of right Data Analytics. Help clients in their day to day challenges by delivering innovative and scalable solutions to their problems and troubleshooting their issues Perform implementation reviews, evangelize new product features and ensure the prompt and proper resolution of technical challenges Guarantee the technical aspects of your customer deployments by providing necessary documentation and technical guidance Improve product offerings by providing customer feedback on features to Product Management and Engineering Conduct customer trainingQualificationExperience Experience in some of the following roles software development, DevOps, or technical consulting. Preference toward significant hands-on experience developing software or deploying and operating a modern SaaS delivery infrastructure. Experience managing customers both large and small and knowing how and why to manage them differently. Demonstrate true passion for customers and for Customer Success. Solid experience in problem analysis and resolution of software problems. Demonstrate experience in account management and customer success, preferably for SaaS products. Strong listening and coordination skills to appreciate customer's concern and work along with tech team to successfully resolve them. Should have exemplary written and verbal communication skills to work along with international customers (US, Europe etc). 3-5 years experience in a customer-facing role preferably at a SaaS company. Data analysis and good data-driven decision-making skills. Strong project management skills.
Additional Degree: BE/ B.Tech (Engineering)

Experience: 3-5


Data Warehousing | Database Administration (DBA) | Software Engineer
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