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Customer Success Manager

Secunderabad, Telangana
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  • Marketing & PR
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Job Details

ResponsibilitiesEmpathize with every aspect of the customer experience, putting customers needs first.Guide and coach customers and Account Managers with a proactive customer success processes.REQUIREMENTS3+ years relevant work experience in a customer-facing customer success, account management or strategic consulting organizationSaaS experience a benefitSelf-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoptionStrong interpersonal skills and experience building strong internal and external relationshipsProven track record of highly-professional customer service in a dynamic, start-up environmentDiplomacy, tact, and poise under pressure when working through customer issuesBachelor s DegreeTravel and meet with customers onsite to discover and understand their needs and help them develop a BuzzBoard onboarding process.Coach customers to be product experts and train their teams on BuzzBoard best practices so they become increasingly self sufficient.Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty.Identify common customer challenges and proactively suggest better solutions.Partner with BuzzBoard s Account Managers to help them be more effective.Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.Create customer onboarding assets, adapt existing customer onboarding assets and work with product marketing to refine existing and create new onboarding assets.Help drive customer references and case studies.
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 3-8


Channel Sales | Client Servicing | Corporate Sales
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