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Customer Success Manager


Source:
TIMESJOBS.COM
Location:
Secunderabad, Telangana
Date:
09-11-2016
Job Code:
58239031
Categories:
  • IT
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Job Details

Manage key accounts maintain a long-term relationship with accounts and maximize sales opportunities within themAnswer how to technical and application configuration questionsProvide support to frontline customers on technical issuesManage customer expectations and experience in a way that results in high customer satisfactionPartner with other business units, including the Engineering team, the Integration team, and Operations as required ensuring strong customer satisfactionOnboarding, Integration, and Ongoing Relationship Management Take ownership of the customer (the company) and each BuzzBoard user s experience within that companyEnsure and provide quality service to both internal and external customersDay-to-day management and oversight of partner engagements, including status report generation, weekly meetings/calls, and monthly meetingsCommunications with account stakeholders and internal stakeholdersHandle billing and strategy sessionsEnsure customer success obsessive and unwavering commitment to making customers successfulFocus on results relentless focus on delivering results through innovation and a bias for actionStrive for excellence commitment to a collaborative environment infused with professionalism, integrity, passion, and accountabilityMaintain high customer satisfaction ratings that meet company standardsHands-on and strong understanding of Digital Media SEM/SEO/Google/Web Analytics/PPC AdvertisingPerform other related duties as assigned by management
Degree: MBA/ PGDM

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 3-5

Requirements

Channel Sales | IT/Telecommunications | Relationship/Account Servicing
Applying for this job will take you to an external site

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