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Customer Support Engineer

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Job Details

Deliver services as per procedure/process document.The Desktop Engineers also coordinate with the hardware support team for all Replacements and Repairs.The Desktop engineers update the Service Desk team either through phone or mail or online updation for the status of the service tickets that they are handling.The Desktop engineer's front end escalations from end users and notify the concerned supervisor to follow the escalation matrix and see that customer is satisfied.The Desktop engineers take every opportunity to train the end users and empower them to handle the tickets themselves which would help to empower end users and reduce repair time.The Desktop engineers constantly update the knowledge base on known issues within customer Environment so that they can use it for subsequent ticketsThe Desktop engineers do pro-active checks and preventive maintenance activities on the desktops and printers to avoid repeat & known issuesThe Desktop engineers do a random audit on the anti-virus status on the desktops and take customary corrective actionThe Desktop engineers assist CUSTOMER in movement of the assets from one location to anotherInstallation and trouble shooting skills on all Microsoft Applications and Software's.They install new desktops / software / hardware and peripherals and also assist in disposal of the same.Knowledge, Skills & CompetenciesExperience in dismantling / assembling desktopsGood Customer handling skillsTrouble shooting skill on Windows 2000 / XP / Vista / 2003Knowledge on Hardware Assembling and troubleshootingKnowledge of RAS Remote connectivity ToolsInstallation and trouble shooting skills on all Microsoft Applications and Software's.Knowledge of Networking (LAN)Knowledge of configuring & troubleshooting email ClientsFirst Level Exposure to the basic technologies
Additional Degree: BE/ B.Tech (Engineering) | B.Sc. (Science)

Experience: 2-5


Configuration/Release Mgmt | Network Administration
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