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Customer Support Executive


Source:
TIMESJOBS.COM
Location:
Navi Mumbai, MH
Date:
12-11-2016
Job Code:
58264034
Categories:
  • Teaching
  • IT
Applying for this job will take you to an external site
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Job Details

The Customer Support Executive Associate will be responsible for receiving, investigating and responding to all customer inquiries regarding the products and services. The Customer Support Executive will troubleshoot problems and coordinate with various internal departments to resolve problems. Other responsibilities include Interact with customers by phone, e-mail or online chat concerning various care issues. Provide hands on support of customer care initiatives such as automated provisioning, online billing, order tracking and detailed account management. Solicit cross-selling and up-selling opportunities within the customer care experience. Tracking and reporting of relevant customer care performance metrics. Capturing and applying customer feedback
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 4-6

Requirements

Blended Process - Domestic BPO Type | Blended Process - International BPO Type | Technical Process
Applying for this job will take you to an external site

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