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Customer Support Representative

Job Code:
  • IT
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Job Details

RESPONSIBILITIESFirst point of contact in IST time zone for helping customers with feature questions or problems.Evaluate use-cases for new best practices or feature additions, and help pitch product improvements.Be the voice of the customer while working closely with engineering/product management on solutions.Debug issues by reproducing them on devices, gathering helpful information, and QA as needed.Identify upsell opportunities and escalate to Sales or Success teams to handle.File bugs in JIRA, discuss solutions to convey, and keep our San Francisco team informed.Share responsibility in overhauling guides, FAQs, and internal documentation.REQUIREMENTSStellar writing and fast with a keyboard. You excel in using great grammar and spell-check tools.A friendly written voice . You dont come off as cold, but you know how to balance enthusiasm.Extremely thorough/thoughtful as personal traits. You double check work and follow protocol.Skill in juggling projects/tasks independently, using honed time-management and prioritization methods.Confidence in your ability to convey a subject s value to others, and explain layered concepts.Have previous exposure to customer support, service, sales, or startup environments.Have used Helpshift before, whether on the user-side, or Agent-side of our product.Are experienced with document management software like Quill.Have pre-existing abilities in analysis of error logs to spot common trends and underlying problems
Degree: MBA/ PGDM

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 2-6


Client Servicing | Corporate Sales | Direct/Commission Sales
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