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Customer Support Specialist

Bengaluru, KA
Job Code:
  • IT
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Job Details

Job Description95% of our customers haven't spoken to a sales rep. They discovered SignEasy in the App Store either through search, featured listings, signed up, tried it and paid for a Pro or Business plan. Increasingly, teams inside small to mid- businesses are reaching out to us to understand the full functionality and power of SignEasy and want to be helped by a Customer Success Representative to adopt SignEasy. For thousands of customers like these, you will be the face of SignEasy. Additionally, if existing customers face a problem or failure while going about their paperwork, they send us a support mail, which requires immediate response and hence we want to be able to serve them instantly so they dont get frustrated and annoyed because otherwise they will lose a deal due to not being able to sign some important paperwork. No wonder, we will internally call you our breadwinner.What you will do#First and foremost, dive into tickets (head first!) when they come in. #Talk to our prospects and customers over email and phone, and resolve their product questions and issues#Provide online demos, webinars to existing and prospective customers. #Ensure all pending queries and issues are resolved on a daily basis.#Work on documentation, videos, proactive support, account management, and other projects to increase customer excellence.What we are looking for#3+ years of experience in Product Support, preferably a SaaS Company.#Patience and empathy is a must. #Knowledge on SLAs and KPI metrics and Reporting. #Skilled and eloquent in verbal and written communications.#Good to have a Pre-Sales or Inbound Sales background.#Enjoy talking to people and help solve their problems.
Additional Degree: B.Com. (Commerce)

Experience: 3-8


Desktop Support | ERP/CRM
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