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Customer Survey Officer


Source:
TIMESJOBS.COM
Location:
Chennai, TN
Date:
07-11-2016
Job Code:
58224099
Categories:
  • Banking & Finance
Applying for this job will take you to an external site
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Job Details

Conduct Customer Feedback survey via phoneOn call role-requires call out to eligible customers to seek their feedbacks on their interaction with the bank across channelsMaximize customer reach-Meet Daily/Weekly/Monthly targets on attemptRecord customer feedback and score in a standardized recommended formatInitiate and work with team on process improvement/Training initiatives based on learning from customer surveys QualificationsSkills RequiredStrong communication skills-Verbal & written Customer centricity &solution orientation Sound product/process/system knowledge High on ownership, integrity and result driven Basics of MS Office
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 3-5

Requirements

Soft Skills Training | Technical Process | Technical/Process Training
Applying for this job will take you to an external site

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