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CUSTOMER TECH SUPPORT


Source:
TIMESJOBS.COM
Location:
Gurugram, HR
Date:
17-11-2016
Job Code:
58309418
Categories:
  • Biotechnology & Science
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Job Details

To provide internal and external customer with technical & application support. How to use the in the best way. Log all customer interactions in Service Cloud / SMAX for complaints handling and visibility. Improve customer experience on using our products and services, and enhance our corporate brandingPreferred Experience2-5 Year in Lifesciene division (Genomics,Proteomics,Cell Counter, PCR)Desired TraitsProvide internal and external customer with excellent technical support. Via telephone, e-mail, remote control, to support our product for technical and application issues.Provide internal and external customer with excellent technical support. Via telephone, e-mail, remote control, to support our product for technical and application issues. Liaise with instrument service, customer service and sales. Log each customer contact/interaction in the Service Max database. Raise cases , if it necessary raise work order for the field service engineers and ensure all information are accurate and completed as per Standard Operating Procedure (when SMAX is available) sends required paper documentation to the customers, decide and manage the exchange of products concerned by quality issues; Practical trouble shooting over the phone, using workshop/office lab facilities if necessary Responds accordingly based on the SLA; delivering promise to the customer help users to work with our products, help to resolve all the issues with systems, software; escalating when necessary raise cases , escalations, ICCR in Service Cloud
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 2-5

Requirements

Customer Support | Hardware Design
Applying for this job will take you to an external site

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