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DATABASE ANALYST- L 1 - TELEPERFORMANCE


Source:
TIMESJOBS.COM
Location:
Gurugram, HR
Date:
12-11-2016
Job Code:
58275684
Categories:
  • Miscellaneous
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Job Details

Developing new reports based on clients requirements.Drive the requirements using input documents like DRD or ticketing system/Service-Desk for ad-hoc reports.Modifying or enhancing or fixing issues in existing reports.Need to handle simple, medium and complex TSQL queries.Experienced in SSRS, SSIS and TSQL.Manage or create database procedures/functions, Jobs or any objects in database.Any prior knowledge in Call Center Industry will be an added advantage.He/She will be monitoring all types of alerts in system to ensure proper requirements have been addressed or any corrective actions have been addressed based on clients SLAs.In case of any non-delivery of reports or any deliverable, he/she should be in a situation to login from home to address the same based on clients SLA.On need basis will work with Nightly Team / Incident Management / Leads during outside office hours for any unexpected or urgent issues with delivery.Occasionally work with clients to understand and identify their requirements and what is needed to complete those requirements. Will be taking inputs on requirements from internal team members like business analyst and/or from Leads for any fresh development.Troubleshoot, fix and track reporting issues.Included in On Call rotation for production requirements.Ensure all Teleperformance policies and procedures are adhered to, including but not limited toSecurity, HR, Operations, etc. Any infractions of any of these corporate policies and procedures are communicated to the proper Teleperformance Management.
Degree: M.Sc. (Science) | MCA/ PGDCA | ME/ M.Tech./ MS (Engg/ Sciences)

Additional Degree: BE/ B.Tech (Engineering) | B.Sc. (Science) | BCA (Computer Application)

Experience: 2-5

Requirements

Application Programming | Business/Systems Analysis | Database Administration (DBA) | Software Engineer
Applying for this job will take you to an external site

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