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Deep Support Unix/Linux - SME

Bengaluru, KA
Job Code:
  • IT
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Job Details

Participate and initiate Service Improvement Plan as part of Continual Service Improvement activity within the organizationParticipate in projects to upgrade, modify or change the OS configuration, Kernel parameters and software by working closely with Engineering team and Subject Matter ExpertsUpdate all the required artifact in the ticketing tool and any identified systems for works that was assigned following organization best practiceWork among the team to share knowledge, and develop team synergies within organizationPrepared to work outside of business hours when requiredGenerate performance reports, analysis of failures, trend analysis, identify potential solutions and implement the corrective actionsEngineer is responsible for driving technical service resolutions to restore service and maintaining high levels of customer satisfaction by technical and functional support to current Critical Systems supporting High Availability Disaster Recovery (HADR) Clustered systems. This position is also responsible for providing support for UNIX/Linux/ESX servers.The principal duties and responsibilities of each team member include the following Documenting the issues, researching and troubleshooting with clients to resolve issues, and escalation tothe management as required.Excellent troubleshooting skills and the ability to logically think through problem situationsExcellent verbal and written communication skillsAct as a material matter expert for all the UNIX/Linux disciplines.Anticipate, identify, and quickly respond and resolve technical problems that affect system availabilityAbility to participate in the management of projects - including identifying resources, coordinating schedules, performing implementations, and providing direction to vendorsAbility to work independently, as part of a team, and as a technical lead, with strong initiative to strive for perfection and exceed job expectationsActive participation in Escalations and ability to provide the quicker solution with in short period of time. Desired Skills- HP-UX advanced troubleshooting skills- MC Service Guard Metro cluster skills- VERITAS Cluster skills- Linux Advanced Troubleshooting skills- Working knowledge of Red Hat 6.x- Working knowledge of Cent0S 7.x a plus- Knowledge on HPE Industry Standard Hardware- Knowledge of Cluster management software- Good understanding of Networks- Performance knowledge a plus- Strong knowledge on ITIL processAdhere to Incident Management and Problem Management SLA's.
Additional Degree: BE/ B.Tech (Engineering) | B.Sc. (Science)

Experience: 2-6


Business/Systems Analysis | Configuration/Release Mgmt | Desktop Support | Network Administration
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