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Deputy Group Manager-OTC SME

Gurugram, HR
Job Code:
  • IT
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Job Details

Who you are As Order to Cash SME you would be front end as an OTC expert across a new deal lifecycle.What you will do Creation and development of tower specifica. value proposition,b. business cases,c. industry specific offerings,d. strategic direction and initiatives,e. design business outcome models,f. contracting structures,g. identify new opportunities and business lines2. Support sales team in creating compelling business case for prospect clients to offshore business3. Managing multiple client engagements / contracts across the life cycle of the deal Knowledge Transfer, Operations support for establishing processes, metrics identifications and reporting etc.,4. Work closely with Process Delivery leaders in identifying improvement opportunities and implement the same across all processes.5. Lead efforts on continuous process improvements and carrying out maturity assessments6. Manage relationships with customers at the senior management levels7. Establish and maintain robust tracking mechanism for key indicators of the operations to support decision-making8. Driving customer satisfaction and quality by the use of improvements to business processes/ procedures9. Responsibility for handling information enquiries about process from customers / IBM personnel and business partners.How we will help you grow You ll have access to all the technical and management training courses you need to become the expert you want to be.Youll learn directly from expert developers in the field; our team leads love to mentor.You have the opportunity to work in many different areas to figure out what really excites you.Should be extremely facts and data oriented.Relevant experience in end to end OTC process.In depth process knowledge in managing Cash application, collections and dispute management process preferred.Ability to communicate for impact.Should have the ability to influence people (internal/external customers, Operations, Finance etc).
Additional Degree: BE/ B.Tech (Engineering) | B.Sc. (Science)

Experience: 3-6


Application Programming | Business/Systems Analysis | ERP/CRM | Project Leader/ Project Manager
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