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Deputy Manager - Customer Experience


Source:
TIMESJOBS.COM
Date:
18-11-2016
Job Code:
58272592
Categories:
  • Banking & Finance
Applying for this job will take you to an external site
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Job Details

1. Study and understand the customer needs on cross border shopping, define the program objective and product roadmap that appeals to customer needs.2. Identifying customer impacting issues, working out and implementing solutions and process improvements to increase customer satisfaction rate.3. Assist in developing and implementing training programs to improve the quality and productivity of the team.4. Execute process improvements to enhance the operational efficiency of the site. Understanding and effectively utilizing resources provided by internal systems, departments, policies, and procedures, development, analysis and improvement of new strategies and procedures.Systems Understanding & Data Analysis Understanding of Salesforce.com & Finnone is a must Data extraction from various sources and analysis. Tracking all important matrix of business on regular basisBasic qualifications 2 years of experience building and managing program teams Excellent oral and written communication skills Flexibility and adaptability; ability to successfully work under pressure, respond to shifting needs and manage multiple tasks at one time High professional standards and strong employee service mentality Good knowledge of MS-Office is a must.
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 2-6

Requirements

Business/Systems Analysis | Database Administration (DBA) | Quality Assurance/Testing | Software Engineer
Applying for this job will take you to an external site

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