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Deputy Manager - Direct Sales

Navi Mumbai, MH
Job Code:
100,000 To 600,000 Monthly
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  • Banking & Finance
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Job Details

Position Title - Deputy Manager Sales Contact Centre Department - StrategyReports to - AVP Sales Contact Centre Main Responsibility 1. SLAs Define achievable targets and goals for agents and teams to ensure we meet forecasted cases on Monthly basis. Regularly review as required to support the business. 2. Learning & Development Monitor the calls and provide Sales/Training rebuttal to the agent, reviewing the training team performance on the ramp-up/backfill batches & ensuring 95% throughput. To ensure the TAT of delivery of the trained resource meet 99% of the SLA. Liaison Viztar Training team to drive weekly rhythm on the floor. Ensuring the Hot Leads are being converted into sales form various different training interventions. Align the team on the roadmap of career pathing and ensuring bounteous development is being provided on professional front, to up skill an individuals personality. 3. HR Intervention To have a controlled attrition with minimum threshold of ~15% attrition targets (YTD), to do effective and documented 1-O-1 s with the team. To conduct Skip level meeting with the agent to identify the issues & try to mitigate in stipulated timelines4.Work Force Management Campaign Management, Optimizing the resources and ensuring 95% productivity from each agent, Mentor the bottom quartile to upscale the performance. Qualification and Experience Requirement Education Minimum Graduate / MBA Preferred Skills - Contact Centre Expertize, Sales Mindset, Team Management, Coaching & Guiding
Degree: MBA/ PGDM

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 4-9


Operations | Training | Other Customer Service | Accounting/Financial Products
Applying for this job will take you to an external site


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