Sign In
 [New User? Sign Up]
Mobile Version

Deputy Manager - L&D

Bengaluru, KA
Job Code:
  • Miscellaneous
Applying for this job will take you to an external site
  • Shortlist
  • Email Friend
  • Print

Job Details

Job Description Primary responsibilities a. Customer related Help improve and build the Organization Development & Performance Management culture and vision in the process Assist with the development of strategic plans around people development to support business Develop/implement training programs for centre personnel within the Process Serve as an effective business partner, supporting the development, implementation and delivery of Learning Solutions Facilitate level1 and 2 training programs and the learning experience for learners for the process Provide leadership development programs Build solid cross functional relationships Design learning strategies to ill needs as identi ied through analysis and in partnership with Operations and the Process Leadership Team Ensure regular stakeholder interactions b. Financials related Prepare the training budget Plan the implementation and facilitation of activities and events and other resources to ensure that operations are managed within authorized budgets c. People related Provide direction in inding creative solutions for the training and development of people, through a variety of different learning methods including mentoring and coaching Mentor and guide senior executive/AM/facilitators ensuring that they get skilled, demonstrate skills in their positions and provide excellent training with longterm positive results Conduct Level 1 and 2 training sessions and leadership sessions Contribute and drive key organizational initiatives e.g. D&I etc. Help team members to set SMART Goals/KPIs, provide monthly performance feedback, mentor & coach team members for enhanced performance, support them with needed developmental inputs d. Process related Develop evaluation and validation instruments to collate and interpret data, assessing operation training needs and training program effectiveness Manage and design and implementation of Performance management tools and techniques Identify skill and knowledge requirements for Processes through TNIs Ensure that feedback programs provide Agents/Advisors with guidance to rectify problems Actively pursue self improvement opportunities. Institutionalize the monthly and quarterly performance reviews in the process 2. Secondary responsibilities (if any) a. Customer related / b. Financial related / c. People related / d. Process related Desired Skills and Experience Educational quali ications Masters degree in Human Resources Management, Organization Development or equivalent. Experience (years) Work experience of 8 10 years; 34 year experience in managerial capacity; 3 5 year experience in the area of behavioral and leadership training Certiications (Technical / Non technical), if any Applicable Training and Development qualiications strongly preferred. Special Requirements Open to travel/work on some weekends and in shifts; open to travel and stay in tier 2 and tier 3 cities for work purposes; willing to deliver training sessions at all levels Knowledge Good understanding of business & its functionalities in general and service industry Knowledge of Adult Learning principles Expertise in TNA processes Knowledgeable in various Learning Practices practiced within the industry Knowledge in Leadership & Behavioral Concepts Ability to develop, customize content as per business needs Ability to manage deadlines, create effective partnerships with clients & leadership team Practical knowledge of people management Skills Proven client relationship skills Well developed consulting skills Good Interpersonal skills with the ability to establish and maintain relationships at multiple levels in order to accomplish organizational goals Delivering and facilitating learning and development interventions Proven ability to use IT competencies and skills to analyze client needs and agree on client speci ications for learning content/materials Ability to design and evaluate learning material create a facilitators guide and participants material to support technical programs Managerial experience in coaching, mentoring and developing others in a complex, fast paced environment Excellent interpersonal, organization and time management skills. Excellent listening, oral, and written communication skills. Exemplary facilitation and platform skills. Excellent training and organizational development skills. Demonstrates an understanding of adult learning theories. Ability to handle and deliver many and diverse projects and tasks Ability to support, motivate and inspire a team Capability of handling mature audience(Managers and above) from various functions and diverse business situations and problems Attitude Highly motivated to engage a group of individuals Positive outlook towards challenges and problemsolving Ability to give constructive feedback Self driven and Assertive Enthusiasm, lexibility and creativity at work Strong technical/operational knowledge Ability to work in a diverse environmentDomain expertise, if any 3 5 years proven success as an internal/external training and development practitioner with experience in coaching, mentoring and developing to cater to the business needs. Solid understanding of training processes and practices for adult learners. Need to have a proven track record of handling teams. Experience in bench marking HRD best practices.
Degree: MBA/ PGDM

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 8-10


Admin/Facilities Mgmt | Training & Development
Applying for this job will take you to an external site


© Copyright 2015 Al Nisr Publishing LLC - powered by Gulf News