Sign In
 [New User? Sign Up]
Mobile Version

Deputy Manager, Quality

Noida, UP
Job Code:
  • Miscellaneous
Applying for this job will take you to an external site
  • Shortlist
  • Email Friend
  • Print

Job Details

Job DescriptionDesired candidate profileMinimum Green Belt CertificationShould have 7-10 years of total & 5+ years of relevant experience in Quality Management preferably from a BPO domain Demonstrated practical experience in quality management systems in an ISO certified organization.Ability to communicate effectively in visual, oral and written form.Motivation to up-skill in Quality concepts, principles, practices and techniques.Establish and maintain professional credibility.Demonstrated people leadership and management expertise.Demonstrated success in delivery of change management.Demonstrated coaching expertiseProject Management expertiseDemonstrated understanding of business process outsourcing.Literate in the use of Microsoft Office business programs.Environment is client focused; high volume; with a continuous improvement philosophy.Should be flexible with 24*7 shiftsJob descriptionResponsible for driving the continuous improvement initiatives / projects and implementing QMS for the assigned engagements. This includesIs responsible for creating a continuous improvement culture across the global BPO by fostering the six-sigma methodology.Ensures the Continuous Improvement approach across Engagements and CentersIs responsible for mentoring Lean Six Sigma Black Belt, Green Belt and Yellow Belt projects as required.Is responsible for ensuring 100% staff is trained on Lean Six Sigma Yellow Belt.Supports process alignment based on GPMReports monthly Delivery Excellence progress against targets to the Engagement Stakeholders through Balance ScorecardFosters the global sharing of innovation, new methodologies and best practices.Supports QMS implementation as requiredGood communication skills and a good team player
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 7-12


Any Process - Both BPO Type | Non Voice Process - Both BPO Type | Shift Supervision | Technical Process
Applying for this job will take you to an external site


© Copyright 2015 Al Nisr Publishing LLC - powered by Gulf News