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Designated Support Engineer (Sr./Jr. Levels)

Secunderabad, Telangana
Job Code:
  • IT
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Job Details

Be the central point of contact for product related issues and technical customer relationshipProvide proactive technical support, remotely as well as on site, if and when requiredProvide proactive communications and updates on customer issues and be a bridge between ZL and Customer Management teamsDevelop support plans that recognize the customers priorities, initiatives, and potential areas for improvementProvides regular status reports and outlines upgrade plans jointly with customerUsing independent judgment and technical expertise, identify, document, and report issues with design, reliability, and maintenance issuesMaintain an in-depth architectural and data flow understanding of the customer s production environment.Demonstrate superior analytical and problem solving skills while managing critical and complex issues in high-pressure environmentsWork closely with engineering, product management, and other key internal organizations to drive innovation and performance around product requirements, enhancements, process improvements, and industry best practicesRegularly review and provide guidance on upcoming product line features with customerREQUIREMENTSBachelor/Master of Science in Computer Science / related field or equivalent work experienceExcellent Troubleshooting & Debugging skillCommunication skills and tactful handling of complex situationsDemonstrated Customer focusAbility to work in a high-pressure environmentAbility to influence others to achieve resultsInterface with Customers both in technical as well as business process domainsDemonstrated ability to quickly learn new technology and adaptxGood knowledge and experience with Operating Systems Fundamentals, knowledge with Linux, Windows Server OS etcFundamentals of Networks and Network ProtocolsFamiliarity with Web Servers and Application ServerssKnowledge of File Servers and file systems, Storage ( NAS /SAN)Good scripting experience with .bat, PowerShell, Shell scripting in linux/unix etcGood exposure to MS Exchange or Lotus Notes administration & architectures, Active Directory etc would be a plusPREFERRED SKILLSApply Test-Driven Development & Experience designing and implementing solutions through all phases of the SDLC lifecycleWorks well with the business analysts and the development team members to ensure understanding of the requirementsStrong Analytical and Problem Solving SkillsExperience with versioning tools, Maven/Ant and Configuration Management PracticesExperience with versioning tools, Maven/Ant and Configuration Management Practice.
Degree: ME/ M.Tech./ MS (Engg/ Sciences)

Additional Degree: BE/ B.Tech (Engineering)

Experience: 3-8


Application Programming | Graphic Designing/Animation/Web Designing | Software Engineer | System Administration
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