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Desktop Delivery Manager

Mumbai, MH
Job Code:
  • Banking & Finance
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Job Details

Do you know how to bring out the best in people? Do you know IT Support like the back of your hand?We re looking for someone like that who can be responsible for the day to day management and operations of the hardware support team in India hire, mentor and coach the team of over 25 staff spearhead the IT setup of the new UBS office in Airoli, Mumbai be responsible for Major Incident Management, Problem Management and Request Management manage the relationship between UBS and our vendor partners act as the primary escalation contact for the India business users report on team performance and KPIs and develop recommendations and run with adhoc projects to improve quality of service provide all the necessary audit reports and financial oversight for the teamYour teamYou will be working in the Global Technical Service Center (GTSC) which provides an integrated front to back service model for our IT workspace. You will be the GTSC Country lead for India and manage operations in the country while also working with the APAC and Global team to ensure consistency of service while promoting an industry leading End User Experience.Your experience and skillsYou have experience in managing teams experience in managing vendor relationships familiarity with ITIL solid technical and presentation skills experience in the Finance or Banking Industry experience in working with Global teams You are a strong communicator, comfortable interacting with colleagues at all levels an effective team leader, capable of motivating your team to perform their best a results-oriented worker, with the ability to set priorities analytical and logical (you can solve problems like nobodys business) methodical, concise and accurate, with strong attention to detail
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 2-7


Administration | Facilities management
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