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Desktop Support Engineer

Bengaluru, KA
Job Code:
  • IT
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Job Details

Manage service delivery to meet or exceed service level agreement.A position to manage day-to-day operations and all aspects of the technical & administratively services to the clients. He / She has to ensure service level and quality is always met.To set, maintain and improve on IT Service Delivery and Support Processes in order to maintain the standard of the day-to-day operationTo provide monthly progress and status report, supplementary documentation, and technical services report and if applicable, performance/fault analysis report as requestedTo ensure all activities are well coordinated pertaining to operational issuesExecute and facilitate in any additional tasks assigned to on requirement basis.Identifying training needs and failure areas through the incident managing tool and conducting trainings as required.Ensuring activities related to WR are actioned on time and co coordinating with Projects team during implementation phase as agreed to businessManaging other tasks as given during normal operations and providing valuable analysis on calls to achieve the agreed KPITechnicalGood understanding on Windows XP/Win7/Win 8 based Desktop/Laptop issues.Good Knowledge on desktop hardware technologiesGood understanding of remote connectivity (VPN, soft token config, proxy, AirWatch & MDMetc)Excellent knowledge of using MS Office tools (Outlook, Access, Excel, Word, PowerPoint & Visio)Working knowledge of Active Directory.Exposure on workplace technologies and relevant troubleshooting) Like Symantec Antivirus, SCCM, Patch deployment, IP Phones.Should have working knowledge of backup/restore process.Able to coordinate and escalate critical issues with problem resolver groups.
Additional Degree: BE/ B.Tech (Engineering)

Experience: 4-9


Desktop Support | Software Engineer | System Administration | Training
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