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Dialer Engineer


Source:
TIMESJOBS.COM
Location:
Mumbai, MH
Date:
07-11-2016
Job Code:
58223590
Categories:
  • Miscellaneous
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Job Details

Roles and responsibilities Day-to-day Dialer management (Agent, Campaign, Report, Recording & Problem Management) Dialer Performance Optimization Work closely with the Operations/WFM to understand strategy for programs. Ensure all Dialer related issues/requests are addressed and escalated to concerned personnel / departments / vendors. Perform daily checklist and review of logs generated by CIM systems. Adhere to QMS and ISMS Policies and Procedures Technical skills Should have at least 1 year of experience on dialer viz. Aspect, VICIDial, etc. Basic understanding of Microsoft Office Tools viz. MS Office ITIL & ITSM understanding
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 2-3

Requirements

Customer Support | H/W Installation/Maintenance
Applying for this job will take you to an external site

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