Sign In
 [New User? Sign Up]
Mobile Version

Director of Operations

Bengaluru, KA
Job Code:
  • Travel
Applying for this job will take you to an external site
  • Shortlist
  • Email Friend
  • Print

Job Details

As Director of Operations, you will be responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. Specifically, you will be responsible for performing the following tasks to the highest standardsWork in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goalsProvide effective leadership to the hotel management team and team members to ensure targets are met and exceededWhat are we looking for?A Director of Operations serving Hilton Worldwide brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possesss the following qualifications, attitude, behaviours, skills, and values that followA degree or diploma in Hotel Management or equivalentStrong commercial acumen, preferably with experience in Food and Beverage or Rooms ManagementExperience in managing budgets, revenue proposals and forecasting resultsIn-depth knowledge of the hotel / leisure / service sectorStrong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targetsAccountable and resilientAbility to work under pressure Respond to audits that are completed by the company to ensure continual improvement is achievedPlan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectationsComply and exceed hotel and company Service StandardsEnsure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate actionManage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and companySeek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfactionHold regular briefings and communication meetings with the HOD team
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 6-9


Administration | Facilities management | Office Management & Coordination
Applying for this job will take you to an external site


© Copyright 2015 Al Nisr Publishing LLC - powered by Gulf News