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Director Property Operations

Mumbai, MH
Job Code:
  • Banking & Finance
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Job Details

Reporting regionally to the Head of Property Operations India Preventive and Re-active Maintenance Oversee all engineering infrastructure and engineering services across the managed locations ensuring that Property Operations maintenance contractors operate in an effective manner and in compliance with Morgan Stanleys rules and guidelines, thereby minimising risk and protecting the Firm and its franchise. Manage preventive and reactive maintenance programs and supervise vendors providing such services. Enforce access requirements for vendors working on critical electrical, UPS, mechanical, plumbing, fire protection, and other related systems. Assist in the implementation of critical engineering system monitoring as well as building emergency response and escalation procedures. Support the Firm s intent that Engineering and Critical Systems Standard Operating Procedures are adhered to by the Property and Engineering maintenance vendors employed. Take the lead role in managing, supporting, and communicating critical incidents across the region, where business may be exposed to risk arising from down-time of critical systems. Participate in the Technology Change Management approval process as first line approver for responsible locations Utilities and Energy Management Monitor energy consumption and provide monthly management reports on consumption trends and costs. Engage in the development of initiatives across the region to improve energy efficiency. Execute on Morgan Stanley Corporate Services environmental initiatives. Equipment Life Cycle Management / Design Engagement Proactively contribute to Morgan Stanleys Property Management engineering design and strategic development. Recommend design modifications and/or enhance maintenance regimes to eliminate system deficiencies and improve system reliability. Manage and control life cycle documentation for the managed locations accurately reflecting cost and time period for system/component replacement. Health and Safety Management Execute on the Health & Safety programme and ensure full compliance with Health & Safety legislation and any changes thereto. Drive Health and Safety culture and behaviours by being an active member of the Health and Safety Committee. Administration Finance, Process, Risk, Vendor and Contract Management Manage and control all aspects of financial expenditure and reporting for all areas of responsibility. Assist in the development and management of the budget process for all offices expenditures within the defined areas of responsibility. Manage the contractor work force through a structure of Service Level Agreements and performance targets. Encourage key contract staff to seek and deliver methods of improving service quality and reducing costs. Manage the Firms exposure to business risk by continuously reviewing operational and maintenance procedures to eliminate single points of failure. Assist with programmes to audit performance and undertake benchmarking comparisons, providing advice on the delivery of best in class services to the Firm. Track and report on vendor compliance with Morgan Stanley standards and requirements. Foster a positive team environment encompassing all job categories and functions within the Firm. Provide site coverage & assisting for all aspects of Property Services and being the go to person for Clients in the location. QUALIFICATIONS Minimum Requirements (Knowledge, skills, and abilities to qualify for position) Qualified to degree standard or higher in a Facilities Management, Engineering and/or Building Services discipline with 5 years plus experience. Should have worked within the M&E industry with experience of both contracting and client-side roles. Previous experience in Investment Banking/Financial Services would be advantageous. Excellent communication, interpersonal and client service skills. IT literate intermediate to advanced software skills including MS Office package, PowerPoint, Excel, Word, MS Project and Calendar. Relationships Reports to the Head of Property Operations India/ Director Property Services- Bangalore . Maintains a close working partnership with all peer group managers, and local senior and branch management as required. Maintains operational relationships with service partner Account Managers.
Degree: MBA/ PGDM

Additional Degree: BE/ B.Tech (Engineering)

Experience: 5-10


Operations/Customer Care
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