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Divisional Service Assurance Specialist

Manpower Middle East LLC

Manpower Middle East LLC
Dubai, Dubai
Up to 20,000 Yearly
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Job Details

A reputable logistics company is currently recruiting for a Divisional Service Assurance Specialist. You will be directly reporting to the Mgr QandPIJob Purpose Statement Supports the EMEA Division, and the company globally, in consistently achieving service excellence and the required Customer experience by leading and supporting effective and sustainable service improvement initiatives and programs across multiple business functions . Initiates appropriate knowledge sharing and replication of best practice.KEY RESULT AREASACCOUNTABILITIES Acts as an advisor to Regional and Divisional Function Heads and Project Teams with questions relating to diverse service issues or potential processproduct changes. Provides practical advice on the impact on core business processes and service together with alternative approaches to be considered. Analyses diverse types of service related issues that have a significant impact on the EMEA and global business. Uses sophisticated analytical tools to perform appropriate analysis, including full root cause and trend analysis. Includes involving relevant subject matter experts in multiple functionscountries to correctly identify all impacting factors. Additionally co-ordinates Divisional analysis by defining specific analysis to be performed at a local level and consolidating outcomes. . Develops recommended corrective actionsservice improvements, by involving relevant subject matter experts, to review the analysis together with the business requirementsbusiness processes in order to develop effective corrective actions. Presents recommendations, including priorities, in a cohesive and logical format either verbally or in writing to relevant management and gains their commitment to actions needed. . Supports the implementation of approved service improvement initiatives by working with relevant areas to implement the agreed changes. Includes providing practical advice on process requirements and on how to overcome potential implementation issues etc. . Develops and uses appropriate measurement toolsmethods to monitor the effectiveness of the implemented action plans. Evaluates the outcomes to determine if the required improvements have been achieved. As needed, initiates and co-ordinates follow up actions to achieve the required results. . Identifies opportunities to share relevant knowledge and replicate best practices within the QandPI Team and to initiate replication across business functions in EMEA,and globally whenappropriate. Manages the process by using established processesmethods. Includes providing relevant training and coaching as needed. . Proactively promotes local and district serviceprocess improvements by influencing Management and the focus and activities of the District and Local Service Assurance Team. Provides advice and support as needed. Communicates advises management on key service issues and educate District and Location SAS'scontacts on Service systems and processes. . Develops and maintains an in depth understanding of new and emerging service assurance technologiesmethodologies and of the evolving EMEA business and its key services, products and processes. Uses the knowledge as a basis for providing business focused advice and recommendations. . Builds and maintains an effective network of business contacts in relevant Departments within EMEA and globally who can facilitate the achievement of required results. Works with these to deliver optimum results within the required timeframes. . Develops and uses effective methods and tools to manage and report relevant information to support key projectsprocesses. Includes establishing key metrics to measure business issues. . Performs all other related support duties. .


Candidate's ProfileGraduate of business or Engineering (MIS major is preferred) . Strong analytics skills, has good background on how to slice and dice information. 2-3 years of experience. Knows how to work with systems. PMP ISO experience is an asset. Good communication skills. Strong sense of comprehending numbers (financial background) . Cosmopolitan mindset and good ability to work with global team.
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About ManpowerGroup

Manpower Group, the world leader in innovative workforce solutions, creates and delivers high-impact solutions that enable our clients to achieve their business goals and enhance their competitiveness. With over 60 years of experience, our $19 billion company creates unique time to value through a comprehensive suite of innovative solutions that help clients win in the Human Age. These solutions cover an entire range of talent-driven needs from recruitment and assessment, training and development, and career management, to outsourcing and workforce consulting. ManpowerGroup maintains the world’s largest and industry-leading network of nearly 3,900 offices in over 80 countries and territories, generating a dynamic mix of an unmatched global footprint with valuable insight and local expertise to meet the needs of its 400,000 clients per year, across all industry sectors, small and medium-sized enterprises, local, multinational and global companies. The ManpowerGroup suite of solutions is offered through ManpowerGroup Solutions, Experis, Manpower, and Right Management.

Learn more about how the ManpowerGroup can help you win in the Human Age


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