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Domain Team Manager, Application Services

Job Code:
  • IT
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Job Details

To manage multiple services ranging from simple to complex To manage distributed team involved with service delivery Responsible for SLA and Quality Responsible for Financial Management in conjunction with Service Delivery Manager To support, maintain and build on existing customer-base To work along with Customer Team on Pre-Sales and business expansion activities Responsible for line management of 15-20 people Drive and support key initiatives in the organization Management responsibility and accountability for the successful relationship with Customer. Ensure that service quality and targets meet Customer s requirements Resource planning within own area of responsibility. To act as the single point of contact for Service Delivery, to Customer, from the Supplier. In conjunction with the Service Managers, be responsible for measuring Customer user satisfaction, including participation in user satisfaction surveys. Initiate contract renewal and negotiationWe expect you to have 10+ years, with at least 2 years of experience in Project &/or Service Management role. Prior P&L responsibility will be an added advantage Good knowledge about Service management and Services delivered within area of responsibility Analyses and improves current ways of working. Is able to explain and present complex solutions Analyses and continuously improves current ways of working to add value delivered and experienced by customer Strong Risk Identification and Risk Management experience Prior exposure or working with national and international teams in a management role Certification in ITIL Foundation/ IT Service Manager Proven people management, conflict management skills Knowledge and experience at operational level with Nordic customers within Financial Services will be preferred Good to have knowledge about Agile way of working Good in forecasting & budgeting
Additional Degree: BE/ B.Tech (Engineering) | BCA (Computer Application)

Experience: 10-15


Application Programming | Quality Assurance/Testing | Software Engineer | System Administration
Applying for this job will take you to an external site


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