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Duty Manager

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  • Travel
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Job Details

Conduct spot checks on profile quality in Opera and ensure colleagues are adhering to the established profile entry standards. Monitors and ensures compliance with all Guidelines to Operations. Assists in maintaining a comprehensive and guest focused set of departmental standards and procedures and oversees the implementation. Inspect VIP rooms prior to arrival and allocate VIP rooms if not assigned. Ensures arriving guests receive prompt, cordial attention & personal recognition. Ensure compliance with The Welcome and The Farewell. Meets & escorts arriving VIP guests. Ensure that SPG designated desk is always manned and to have a good knowledge of SPG and promote the SPG program. Recognizes and knows regular guest, SPG Platinum and SPG VIPs and review preferences and ensure guest requests are carried out accordingly. Assist in Check-In, escorts and Check-out during busy operations and when needed. Supervises, directs and supports all Guest Services team such as Reception, Concierge, and Service express center, etc. especially during peak periods. Assists in planning for orientation and training of new team members. Coaches, counsels and disciplines associates, providing constructive feedback to enhance performance. Checks billing instructions and monitors guest credit. Analyses and approves discounts and rebates Familiar with all Front Office related Opera functions including rate structure and special packages, discounts, room types, all applicable coding, bedding type, location of rooms and safety features. Accept credit card and cash payments applying the hotel cash handling policy.
Additional Degree: BHM (Hotel Management)

Experience: 3-8


Front Desk | Lobby/Duty | Operations
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