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Engineer II-Product Support

Bengaluru, KA
Job Code:
  • Manufacturing & Production
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Job Details

This position's Primary responsibilities include but are not limited to Technical investigations and problem solving skills for in-service investigation to drive to targets. Coordinates activities required to support and resolve customer technical issues including field questions escalated from the Aerospace Technical Support Supports the Product Support Program Manager in establishing waterline analysis of technical programs for presentation to "clearing houses" Creates presentation material for in service technical issues, collaborating with Customer Support on Technical Coordination Meetings and sharing presentation responsibilities for larger operator meetings Is proactive in managing product performance and reliability to meet customer's satisfaction through identification of technical issues and guidance of improvements through Product Teams Collaborates with Reliability Engineering to identify products to review and types of analysis to be performed. Analyzes field event and reliability data to identify new failure modes and trends Provides engineering support to Customer Satisfaction Boards and at times leading task teams to resolve field issues Monitors customer operations and field data to assess product health and proactively address technical issues before they impact customer relations Works with Engineering & Technology and Business Segments to assure that technical problem resolution meets the needs of the customers. Possesses good knowledge on Mechanical products especially wheels & brakes 5 yrs of relevant field experience on mechanical products on the aircraft / repair centre B.E/B.Tech with minimum 5 years as with Engg, Design & development, product testing, or field support for mechanical products.Additional Qualifications Knowledge of aircraft mechanical equipment and systems Six Sigma Greenbelt Certified Strong interpersonal skills and ability to tactfully and confidently deal with customers, peers and personnel at all organizational levels Proven track record of customer interface Significant technical knowledge of multiple products Good presentation skills and experience in speaking to large groups Process driven Flexibility and creativity in approach to solutions Self motivated
Degree: ME/ M.Tech./ MS (Engg/ Sciences)

Additional Degree: BE/ B.Tech (Engineering)

Experience: 5-10


Design | Maintenance | Mechanical | Quality
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