Sign In
 [New User? Sign Up]
Mobile Version

Engineer II, Systems Engineering and Support

Chennai, TN
Job Code:
  • IT
Applying for this job will take you to an external site
  • Shortlist
  • Email Friend
  • Print

Job Details

KEY RESPONSIBILITIES Manage Customer Support issues related to websites and resolve based on priority. Communicate issues, system downtime, and service interruptions to team members, managers and CEB clients in a timely manner. Work closely with web platform teams and be aware of upcoming projects and initiatives as well as provide feedback. Establish positive client relationships by communicating clearly, responding in an effective and timely manner, and ensuring that client expectations are met or exceeded. Provide front-line support for all web issues. Train client community through support and documentation. Identify ways to leverage content managers to assist with addressing issues. Assist with problem analysis and decision making with clients and team members. Ensure system uptime by proactively identifying potential critical issues and identifying appropriate resources necessary to resolve them. Identify, recommend, and implement tools that can proactively monitor the supported applications. Identify trends related to technical issues and proactively resolve or escalate those trends to the proper IT groups. Administrating and supporting Adobe CQ (AEM), Microsoft Windows Server 2008+, and Internet Information Server (IIS). Drive system performance improvementsTECHNICAL SKILLS Experience with Adobe CQ (AEM) Experience with web application deployment Topical IT knowledge regarding DNS, firewalls, email, and operating systems Knowledge of CMMI and ITIL processes Tomcat admin (JMX debugging and monitoring is a plus) IIS and Apache administration SQL database knowledge and SQL scripting (MySQL administration is a plus) Windows Server Ubuntu and RedHat/CentOS experience Vmware Puppet or Chef use and development Git Zabbix or Nagios configuration or administration Linux clustering experience (a plus clustering experience on VMWare is even better) Experience supporting content management systems and a plus Experience with HTML, JS and ASP.Net is a plus Experience with Jenkins is a plusCANDIDATE ATTRIBUTESEffective time management skills and ability to meet deadlinesExceptional communication skills, to both technical and non-technical audiencesExcellent organization, multitasking, and prioritization skillsAbility to work independently and with a teamMust be able to build and maintain positive client relationshipsWork with global teams to define and deliver on projectsIntellectual curiosity, passion for technology and keeping up with new trends QualificationsEDUCATION/EXPERIENCE REQUIREMENTSBachelor s Degree in related field.3+ years of experience with resolving web site issues and managing a service queue, with a minimum of 1 year in a systems administrator role.Excellent communications skills interacting with technical and business audiences
Additional Degree: BE/ B.Tech (Engineering) | BCA (Computer Application)

Experience: 3-5


Application Programming | Software Engineer
Applying for this job will take you to an external site


© Copyright 2015 Al Nisr Publishing LLC - powered by Gulf News