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Engineer / Senior Engineer- Global Support

Mumbai, MH
Job Code:
  • Manufacturing & Production
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Job Details

Technical support to customers and distributors worldwide and internally to the companys colleagues.Technical support for commissioning. Onsitecommissioning. Assist customers with suggestion for application sketches and practical solutions for their challenges within measuringtechnique. Global support DK activities in Product testing, Software validation.Train customers on product features. MINIMUM REQUIREMENTSEducation & RelevantExperienceGraduate in engineering- Electrical Preferred having experience of 4 ~ 6 years with experience ofTechnical support.Should have handled technical support function from basic level to site services preferably from engine controls, electrical automation field. Preferred Candidate based in MumbaiHands on Experience in Panel Engineering (designback ground and PLC / automation experience)Experience in Panel Express or other similar Software will be preferred (AutoCAD / E Planknowledge). APPLICABLE COMPETENCIESKnowledgeKnowledge of Site & Supportservices.Knowledge of Engine control, Electrical automation, System solutions.Knowledge of repairing of controllers, Test of products both HW and SWAdministrative handling of service quality and support cases using emails &telephone AbilityAdaptable and should be willing to work in shifts .Three Shifts perweek. Shifts are decided on roaster basis AREAS OFPlanning and OrganisingPlanning of Repair and Training activities.Global support 24 x 5 process.CP (Corrective & Preventive )process implementation & testing. Ensure service quality and support cases using emails & telephone.Responsiblefor Global support Shift handover.Control, Review & ExecutionKeep performance of support, repair and training in line with set KRAs. Answering incoming phone calls from customers and troubleshooting technical problems. Testing of products, Hardand Software, before release for sale; Drawing and documentation, establishgood working relationship with the related functions within subsidiary and globally for adapting right and best practicesProcess ImprovementFollow and implement Global Support KRAs in day to day working. Provide suggestion for improvement in processes. Escalate relevant issues that would need immediate attention of the relevant authorities. Seek Feedback from customer and Sales / OperationsTeam .ComplianceEnsure compliance to repair & support policies. Safety rules and regulations.Adherence to applicable Organisational Policies,Prevalantpractices and Statutorycompliances. Bring forth the devaitiontimelyGlobal Co-operation Technical support to customers and distributors worldwide Actively participate as a member of the global support team and the application team supporting post- sales technical inquiries and respond appropriately and in a timely manner. Self ManagementSet Goals for self in line with over all Functional Plan, timely review and update Manager. On time service, Repair & support. Design and deliver technical presentations to customers at trade shows, customer sites, office facilities, etc.
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BE/ B.Tech (Engineering)

Experience: 4-6


CAD/CAE | Design | Electrical/Electronic
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