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Engineer / Senior Engineer Network Operations

Mumbai, MH
Job Code:
  • IT
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Job Details

ResponsibilitiesEngineers who have a passion and understanding for providing outstanding customer service. This person will be part of a team of experts who are responsible for handling network/security support, problem management, managing network performance and proactively identifying issues before they become customer affecting. This team provides 247 support to its Global customer base.Remote management and monitoring of Network Operations24*7 NOC support to Large Global clients that have a distributed LAN , WAN setupLevel 2 and Level 3 support for Incident Management / ticket resolutionCreation of MOP/SOP and planning Change management processPerformance tuning of network devices and creation of SOP RequirementsCCNA, CCNP, JCNIA, JNCIS, JNCIP is desirable.4-8 years relevant experienceEngineering Degree/ Diploma for recognized University /BoardGood communication skills written as well as verbalPassion to work on core technology platformITIL process awarenessExperience of working on circuit(T1/E1,T3/E3,Ethernet) troubleshooting would be preferred Pre-RequisitesHands on troubleshooting experience in Enterprise LAN and WAN environment.Strong Technical subject matter expertise on Cisco and/or Juniper Platform Network solutionsTechnical expertise with routing protocols (RIP, EIGRP, OSPF, BGP) and switching(VLAN, Trunking, Dot1x, various flavors of STP) protocolsKnowledge of MPLS and QoS Basic knowledge of security technologiesUnderstanding on IPSec, VPNs, GRE, NAT/PAT over varied platforms Work with Telecommunication Service Providers to resolve escalated circuit problems to resolutionPlanning and Perform upgrade of network and security devicesWork with Hardware/Software Vendors to resolve problemsTrain and Mentor juniorsAct as an SME SPOC for certain Network productsProvide technical inputs for weekly/monthly customer service review reports
Degree: MCA/ PGDCA | ME/ M.Tech./ MS (Engg/ Sciences)

Additional Degree: BE/ B.Tech (Engineering) | BCA (Computer Application)

Experience: 4-8


Customer Support | H/W Installation/Maintenance | Hardware Design | Network Planning
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