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Enterprise Resource planning (ERP) Service Consultant-ITSO

Bengaluru, KA
Job Code:
  • Oil & Gas
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Job Details

Assist with the investigation of incidents that involve loss of confidentiality, integrity, availability and regulatory compliance and recommends appropriate control improvements, involving other professionals as required.Ensure the existing system design, configuration and controls are not jeopardized through Security role changes.Responsible for ensuring that the day-to-day working processes and supporting documentation are developed, maintained and are working satisfactorilyEnsure compliance to Information Risk Management (IRM) guidelines and defined accountability for IT staffEnsure the ITIL processes are implemented correctly and meets key performance indicators.Develop and implement remediation plans to address audit issues or non-compliance to controlsEnsure projects, as it relates to Security and ITIL processes, are run in line with the Project Delivery FrameworkProvide solid SAP technical security solutions for business requirementsEnsure, by assisting IT Delivery Teams, delivery against Business Service Level AgreementDimensions and Special ChallengesTo ensure understanding of the IT role and alignment of practice on ITIL processes across IT Delivery teams.To assist Information Risks Management with the goal to avoid serious harm to Shell from losing availability, confidentiality, integrity or regulatory compliance of the information assets used to run and grow the company. To work closely with the Business and IT Delivery teams to assess and mitigate these risks through effective controls.Working in a virtual environment with key stakeholders , subject matter experts and team members in various parts of the globe is a special challenge that requires a great deal of flexibility and understanding.To ensure IT Delivery Teams are consistent with their interpretation and practice of process within the agreements outlined in the BSLA.RequirementsMandatoryA minimum of 5 years work experienceExperience in applications support and support processes, specifically ITILStrong IT experience, with proven experience in SAP securityPrior experience in IT with applications support and IT services managementStrong stakeholder, interpersonal relationship, and negotiation skillsStrong interpersonal and communication skillsAbility to take calls outside of working hours to facilitate working in a global environment
Additional Degree: BE/ B.Tech (Engineering)

Experience: 5-10


IT Consultant
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