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Executive - Customer Service

Secunderabad, Telangana
Job Code:
  • Logistics
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Job Details

EducationMin. Bachelors Degree/Post Graduate with good academic credentials, MBA preferredStrong CommunicatorExperienceMinimum 3-5 years of experience in an on-the-ground, fast paced, dynamic business environment, preferable in sales, sales support, customer service management in logistics/transportation domain.Ability to leverage interpersonal skills to establish rapport and develop relationship with all key stakeholders.Well organized, able to set priorities Role Responsibilities and Desired ProfileAchieve 100%service level of the customer orders across the regions by coordinating with internal stakeholders for smooth, accurate and timely dispatch and addressing all customer queries/escalations in timeAbility to drive 4x4 initiatives in line withcustomer care contribution.Provide daily status report to key clientsServicingcustomers across the city/regionEnsure prompt & timely response to thecustomers De-bottlenecking operational issues at Transportation/Logistics/Fleet Management etcImprove visibility of servicestatus to the customersServicing unplanned client orders and help in prioritization by closely connecting to the operations teamEffectively communicate pain points to customer, and bridge the gaps for any service lapses.Visit Key Clients for review meets for feedback along with Key Account Manager and Sales to achieve additional revenue.Constantly improve systems / processes to improve the response time to thecustomers.Match the request to the right team and prompt in communications
Degree: MBA/ PGDM

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 3-5


Channel Sales | Client Servicing | Logistics/Transport/Supply | Relationship/Account Servicing
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