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Executive - Customer Support


Source:
TIMESJOBS.COM
Location:
Mumbai, MH
Date:
12-11-2016
Job Code:
58263480
Categories:
  • IT
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Job Details

Job Description Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Prepares product or service reports by collecting and analyzing customer information. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications. Follow up to ensure that appropriate actions were taken on customers' requests. Refer unresolved customer grievances or special requests to designated departments for further investigation. Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments. Ensures and provides quality service to both internal and external customers. Accesses the companys internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports.
Additional Degree: B.Com. (Commerce)

Experience: 2-7

Requirements

Telesales
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