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Executive - Fraud Analyst

Chennai, TN
Job Code:
  • Manufacturing & Production
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Job Details

Require to work on Falcon in different shift timings as this is a 24 Hrs. operating shop.Monitor real time queues and identify high risk transactions within the business portfolio.Build rapport with customer about Fraud and risk management team to benefit from fraud alerts.Communicate with Customer about fraudulent activity over the phone after cordial and proper Welcome Script provided by the bank to banks customer.Identify fraudulent transactions and cancel them from further processing.Essential ResponsibilitiesResolve queued transactions within the service level agreements to reduce potential revenue losses.Resolve customer issues within the scope of existing service level agreements.Interact with banks and customers to validate information and to confirm or cancel authorizations.End-To-End Closure of All Payment Related QueriesUpdate alerts with its status and action till its closed with appropriate action status.Identify system improvements to prevent fraudulent activities.Recommend new software tools used for fraud detection, prevention and reporting activities.Generate suspicious activity reports and risk management reports for Managers.Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks.Determine existing fraud trends by analyzing accounts and transaction patterns.Qualifications/RequirementsCandidate should be a Graduate (any Stream)Conversational in English and HindiQuick learner of new systems / technologyCandidate should be able to confidently interact with CustomersShould be flexible to work in any shifts (including Night)Good organizational skillsEffective communication is required
Degree: MBA/ PGDM

Additional Degree: B.Com. (Commerce)

Experience: 3-8


Credit Control & Collections | Finance/Budgeting | Financial Analysis
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