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Executive - Front Office

Bengaluru, KA
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  • Travel
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Job Details

Job DescriptionAssist in implementation of standard operating procedures to improve the process & performanceCommunicate with Front Office Manager /Duty Manager on relevant matters affecting guest services and hotel operationsCo ordinate with all other departments to provide functional assistances and guest feedbacksEnsure to provide personalized services and prompt attention towards guest complaints.Ensure provide necessary guidelines to reservations, reception , housekeeping, finance for any guest servicesEnsure proper presentation of the department and monitor appropriate standards of conduct, uniform, hygiene, and appearance of staff.Analysis rate variance , daily audit report and control discounts and rebatesValidate billing instructions and monitor guest creditsAssist in coordination of organization of key drawers, all pertinent Front Desk information and creation of necessary files and folders.Maintain proper communication in the department by conducting daily briefingscollect and make initial count of Front Desk floats.Oversee daily Front Desk duties and activities.Supervise Front Desk staff, including Front Desk Agents and Night Auditors for a smooth check in and checkout operations.Determine and process all guest compensation issues.Assist with Direct and Group Guest Check In and Check Out and ensure all correct procedures are followed.Assist with making walk in direct reservations.Ensure all bookings made adhere to Central Reservations payment and cancellation policies.Assist in making vehicle bookings and ensure all pertinent information is collected and vehicle schedules and policies are adhered to.Provide excellent support, guidance and mentorship to the GSAs at your assigned deskEnsure maintain inventory of front office equipment and collaterals.Ensure high level of customer service is maintained at all timesAssist with cash, credit card and debit card payments when necessaryAssist with all incoming telephone calls to Front Desk linesEnsure accurate information is provided to all clients with respect to all Central Reservations products.Assist Front Desk Agents with daily shift audit and ensure all audits are correct.Ensure the safety and comfort of guests and that any requests for service are handled in a courteous and Efficient fashionEnsure implementation of Emergency ProceduresAchieve maximum efficiency from the team and all other available resourcesComplete other special projects as assigned by the Front Office Manager.
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BHM (Hotel Management)

Experience: 3-5


Banquet Sales | Front Desk | Ground Staff
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