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Executive Housekeeper

Bengaluru, KA
Job Code:
  • Travel
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Job Details

As an Executive Housekeeper, you are responsible for overseeing all housekeeping/Laundry operations to deliver an excellent Guest and Member experience. An Executive Housekeeper/Housekeeping Manager will also be required to evaluate guest satisfaction and set department targets and objectives. Specifically, you will be responsible for performing the following tasks to the highest standardsOversee housekeeping operationsOversee Laundry OperationsEvaluate Guest satisfaction levels and monitor trends with a focus on continuous improvementWhat are we looking for?An Executive Housekeeper serving Hilton Worldwide brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that followHousekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacityA successful track record of managing a large teamA high school certificate or equivalentHigh level of commercial awareness and cost control capabilitiesPrevious experience of managing a department and Profit and Loss accountExcellent leadership, interpersonal and communication skillsCommitted to delivering high levels of customer serviceAbility to work under pressureIT proficiencyExcellent grooming standardsFlexibility to respond to a range of different work situationsProficiency, at an intermediate level, with computers and computer programs, including Microsoft OfficeStrong organizational, budget management, and problem solving skillsStrong communication skillsA passion for delivering exceptional levels of guest serviceOperate within departmental budgets through effective stock and cost controls and well managed schedulesSet departmental targets and objectives, work schedules, budgets, and policies and proceduresInspect, regularly, all fixtures, fittings, and appliances to ensure compliance to standards and take action as necessary to conform to standardMonitor the appearance, standards and performance of the Housekeeping/Laundry Team with an emphasis on training and teamworkEnsure team members have an up-to-date knowledge of all room categories and amenitiesMaintain good communication and work relationships in all hotel areas and with external customers and suppliersEnsure staffing levels cover business demandsEnsure ongoing trainingEnsure communication meetings are conducted and post-meeting minutes generatedManage staff performance issues in compliance with company policies and proceduresRecruit, manage, train and develop the Housekeeping/Laundry teamCompetent in property management systemsAssist other departments wherever necessary
Additional Degree: BHM (Hotel Management)

Experience: 4-7


Guest Relation | Housekeeping | Operations
Applying for this job will take you to an external site


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