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FI Technology | Lead Support Professional, AVP (Product Support)

Gurugram, HR
Job Code:
  • Banking & Finance
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Job Details

Ensure availability of applications as per agreed Service Level Expectations or requirements by monitoring applications, related jobs and resolving issuesProvide a timely and effective response to user queries by analysing, investigating and fixing them as requiredEnsure proper stakeholder communication and escalation as requiredPerform root cause analysis of user issues, provide immediate workaround for critical problems Provide support during new releases into the production environmentImplement emergency changes with necessary assistance from developers and other IT teamsProvide support during new releases into the production environmentLearn the application and the associated business functionalityBuild and maintain the run books for key activitiesActively own and maintain support documentationAchieve a more productive support environment by actively seeking improvement avenuesThe RequirementsEssential Experience (Must have)Good knowledge of the Markets and Banking business and products traded.Experience of working in a dynamic environment often with shifting prioritiesFront to back awareness of processes within an investment bank (from sales to back office)Good awareness of Information Security policies and Technology Risk Management from an enterprise / banking systems contextUnix / Scripting / Sybase / Autosys skillsTertiary/University degree level qualifications Supplementary Experience (Good to have)Experience of performing a similar role in a leading global Investment bankExperience in Rates Trading platformsExperience in Trade Life Cycle platformsAdaptable to shift working patterns
Degree: MCA/ PGDCA | ME/ M.Tech./ MS (Engg/ Sciences)

Additional Degree: BE/ B.Tech (Engineering) | BCA (Computer Application)

Experience: 2-5


Database Administration (DBA) | Software Engineer | System Administration
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