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Field Collections - Team Lead(tl)


Source:
TIMESJOBS.COM
Location:
Bengaluru, KA
Date:
12-11-2016
Job Code:
58258869
Categories:
  • Banking & Finance
Applying for this job will take you to an external site
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Job Details

Deliver SLA & KPI.Manage & motivate a quality team of 15 outbound operator.Manage the Collection process ( 0 - 4 Buckets )Ensure operator are delivering individual outbound calls target, SLA & KPIMaximize ProductivityMonitoring calls, giving feedback, Preparing reports and report to management on areas of improvement.Conducting team meetings, pre/post/mid shifts, BPS.Create future prospects for company.To recruit, induct, develop and support a team delivering front line customer services to ensure resolution of enquiries, complaints and request for services at the earliest possible opportunity.To supervise the workload of the team, allocating team members to optimise service provision and administrative support across the hours of the operation of the Contact Centre.Deliver the required volume of effective coaching.Attrition, Shrinkage & Roaster management.Desired Profile -Candidate should have excellent communication and interpersonal skills.Should have worked on Dialer ( Any dialer )Roaster management, Shrinkage, Attrition, Performance Reports.Strong analytical skillsExposure in Genesys dialer &dialing filters is preferred.Hands on experience MS-Office applications like Word, Excel, PPT etc.
Degree: MBA/ PGDM

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 2-7

Requirements

Channel Sales | Client Servicing | Corporate Sales | Direct/Commission Sales
Applying for this job will take you to an external site

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