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Field Service Engineer (Mass Spectrometry)

Bengaluru, KA
Job Code:
  • Manufacturing & Production
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Job Details

Key ResponsibilitiesComplete timely installations, preventive maintenance, calibration, and troubleshooting both hardware and software problems for all instruments as assigned with in the given timelines and following the standard procedure.Demonstrate the Basic operations, Basic maintenance of the LC-MS/MS instruments to customersMaintain the service response time and down time for all service/breakdown calls.Maintain and ensure the spares and consumables inventory at key customer accounts.Ensure quality service support is being provided such that high levels of customer satisfaction contributes to win rateWork closely with Sales and Application Support teams to leverage competitive advantage for the business in the region.Contribute to development, nurturing and retention of key customer base in the regionProvide strategic competitive market intelligence to the teamShare business leads with the sales teamMake timely escalations to the service leadership in order to get timely and relevant support for driving business in the regionEstablish a strong team by coaching junior members of the team Qualifications and ExperienceBE in Electronics and/or Instrumentation.3 to 5 years of relevant experience in Lifesciences or related industryIn-depth understanding of analytical instrumentation in research, specific to mass spectrometry and/or LC.He/she should have hands on experience related to instruments like HPLC, GC, LCMS etc (exp on MS is an added advantage)Exposure to a technical support function in a business environment of sales of high value capital equipment is highly desirable Excellent communication skills (written and oral); Strong presentation skillsLeadership skills; Experience and ability to build relationships, influence people; good negotiation and interpersonal skills good customer handling and interaction.Analytical thinkingDemonstrated experience of being a team player Good command over the English LanguageProficiency in MS-OfficeFlexibility to travel frequently at short notice.
Degree: MBA/ PGDM

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 3-5


Channel Sales | Corporate Sales | Relationship/Account Servicing
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