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First Choice Analyst

Mumbai, MH
Job Code:
  • Logistics
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Job Details

Assist in the development, implementation and ongoing refinement of DPDHLs global program, First Choice, within India, and in accordance with guidelines from regional First Choice Office in Asia Pacific, which will deliver the following objectives i.Become first choice for customers worldwide in the fast growing global logistics industryii.Mobilize and enable India employees to improve quality and productivity towards world class performancePlan, coordinate, direct, and control India deployment of All First Choice Programs (DMAIC Initiatives, Performance Dialog, 5S, Lean and GEMBA, NPA etc.)This will require the Analyst to-Liaise and closely co-operate with other functions within India -Help manage First Choices/NPA communications program within India , including regular status reports, presentations and First Choice/NPA specific communications on results achieved.-Co-ordinate trainings with the FC PMO and mobilize teams -Facilitate development of robust, pragmatic project milestone plans for all FC initiatives-Review work products and deliverables-Support facilitated sessions and meetings.-Help manage First Choices reward and recognition program within India Key activities1)Customer-Internal-Develop, implement and manage India deployment of First Choice/NPA Assist in managing and tracking of India FC/NPA initiatives Participate in and contribute to First Choice initiatives, and other projects as required. Provide periodic progress reports on project status, and respective outcome/progress (visibility). Act as the First Choice/NPA ambassador.Perform ad hoc analysis.2)Process- Ensure implementation of First Choice/NPA, DHL and quality standards, and adapt overall policies and procedures where necessary.Promote a culture of change and continuous improvement to achieve long-term success. Ensure that customer touch points and business processes to improve customer satisfaction, productivity are renewed regularly and add value to DHLs service offerings. Propose, design, direct, manage and control First Choice initiatives,-Develop project briefs, lead projects, review and monitor project deliverables and timelines, in accordance with -Set up regional / global knowledge creation, sharing and collaboration process and perform research.-Prepare regular status reports, presentations and project specific communications-Management reporting of project budget-Manage and support workshops 3)People Management-Determine organization structure, roles and responsibility and performance targets for the India First Choice/NPA program, and other projects Promote a culture of quality, service excellence (for internal customers), flexibility and cost consciousness Responsible for complying with motiv8 process. Skills/Qualifications-Strategic, analytical, and conceptual development skills Excellent organization, written & oral communication, facilitation & team coordination/leadership skillsPeople management, cultural sensitivity, demonstrated leadership, communication and influencing skills. Able to handle ambiguity, Think on your feet , and capable of working independently with sometimes limited directionAbility to work under pressure and with significant autonomy Strong interpersonal skills / executive presence and maturity dealing with senior executives and staffExperience in / knowledge of Lean Six Sigma Resourceful Initiative to navigate their way and with the drive to get things doneSense of urgency and willing to roll up the sleeves do it!CompetenceCompetency segment Business Customer Orientation Is focused on identifying and understanding each customer s needs. Expresses and acts on desire to assist customers in an efficient and friendly manner.Business Acumen Understands business principles and language, including the fundamentals of finance and profitability. Uses this understanding to achieve results and to increase the performance and profitability of our company. Cross Border Thinking Has a holistic mindset and stays abreast of important trends that may affect our competitiveness as a group. Manages the business, giving priority to the international positional of our company.Competency segment Personal Building and Managing Partnerships interpersonal styles to create and sustain effective relationships with business partners (e.g. suppliers, joint venture partners, industry groups, competitors, governments, unions) and colleagues. Is open to approaches that meet mutual goals. Commitment to Excel Challenges self and others to exceed standards and achieve extraordinary results striving for best-in-class. Is not easily deterred when obstacles or delays are encountered.Expected Years of Experience- 2-4 years work experience, with at least 2 years within a large MNCTrack record for successful delivery of projects driven globally Track record within a quality circle environmentEducational Qualifications-MBA or an equivalent degree Lean Six sigma certification preferred
Degree: MBA/ PGDM

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 2-4


Admin/Facilities Mgmt | Consulting | Employee Relations | Training & Development
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