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Flexcube Production Support Consultant

Mumbai, MH
Job Code:
  • Banking & Finance
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Job Details

Responsibilities / Key Result Areas (KRA)- On-call support and maintenance of production, development and testing environments of Flexcube UBS 11.x- Follow-up with users and support staff on open service requests and problem tickets including email and phone based support calls- Coordinate with global support team for any issues that may require escalation to Flexcube Global Support- Support End-of-Day (EOD) and Beginning-of-day (BOD) batch operations including rate uploads- Testing and deployment of the software fixes and minor/major releases received from Oracle Support team- Maintenance of existing Business Intelligence (BI) reports and developing any new reports as per business requirements- Guide the business users on any configuration issues related to the application- Regular defect status reporting along with any critical issues that may require senior management s attention- Follow structured configuration and release processes for applying fixes and software release- Work closely with the Infrastructure and Database support teams to ensure that core-banking environment is fully secured and optimized for high performance.Key Competencies/Skills- 4-5 years of Experience with a mid to large bank in providing Production Support for Flexcube Corporate Application with excellent knowledge of Flexcube working and key modules- Must have worked on Flexcube UBS Release 11.x- Ability to differentiate between software bugs and incorrect configuration or platform related issues- Good exposure to FLEXCUBE corporate database and application architecture- Excellent programming skills in Java, SQL, PL/SQL, Forms and Reports- Strong exposure to BI universes, Dashboard and Web Intelligence tools with ability to develop and support complex BO reports - Understanding of basic Unix/Shell scripting commands will be an advantage - Highly developed, process-oriented skills for troubleshooting, problem solving, and problem resolution with ability to perform root cause analysis - Should be able to determine priority and urgency of support issues and set priorities accordingly- Ability to work in a high pressure and time-sensitive environment; extended working hours may be required as dictated by business needs- Excellent verbal and written communication skills- Strong experience with application support, configuration, and troubleshooting
Additional Degree: BE/ B.Tech (Engineering)

Experience: 4-5


Business Consulting | IT Consultant
Applying for this job will take you to an external site


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