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  • Travel
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Job Details

KEY TASKSOverview of duties Sets up, prepares and maintains the dining rooms in line with the commercial offer and guest expectationsMain responsibilitiesCustomer relations" Provides information for guests within his/her field of competence or directs them to the right person Remains polite and courteous at all times whatever customers may request Passes on any complaints to the supervisor and/or handles those concerning the restaurant immediately and sensibly, and keeps the supervisor informed"Professional techniques / Production" Helps set up the meeting rooms and areas as required by the hotel, and helps clean and tidy areas and equipment used during his/her workshift Sets up catering at break times for seminars, in meeting rooms, for banquets, at breakfast, in the bar and prepares trays for room service as required by the hotel Keeps working areas clean Maintains the stocks of products available for guests Tidies the storage area every day Keeps equipment in the point of sale in good condition, signalling any need for technical intervention Informs appropriate departments of any changes in organisation Takes part in the briefing and debriefing meetings before and after the workshift Knows the basic features of the seminar and meetings offer "Commercial / Sales" Is familiar with all the hotel's services, informs guests about them to encourage use Respects requests from the Sales Department and fulfils the customer promise"Management and administration" Manages the products available for guests Keeps the loss and breakage of equipment to a minimum and keeps the superior informed Keeps an inventory of equipment and tracks items coming in and out in coordination with the F&B Manager"Hygiene / Personal safety / Environment" Ensures that equipment and the workplace remain clean Respects HACCP regulations at all times Applies the hotel's security regulations (in case of fire etc) Respects the hotel's commitments to the ""Environment Charter"" (saving energy, recycling, sorting waste etc)"
Additional Degree: BHM (Hotel Management)

Experience: 3-5


Food & Beverage | Guest Relation | Operations | Restaurant
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