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French Speaking Expert

Bengaluru, KA
Job Code:
  • IT
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Job Details

1.Candidate should be ready to work in 24/7 operation including day/night shifts.2.Candidate should preferably have some degree like BA, MA (not diploma) in French language. If it is only diploma from Alliance Franoise, it should not be less than C1, C2 (considered as the advanced diploma in French proficiency)3.Candidate should have experience ofdirect verbal interaction with native French speakers. We are part of French MIM team and we are only team which is handling major incidents during the non-business hours of France for different entities. For OUR process, candidate should have very good grasp of French language in terms of comprehension as well as written. We are getting most of the profiles without experience in voice based process. We will prefer to have people with experience in voice based process.Job DescriptionVerify and validate process documents (technical) in English/ French. (Please note that this is not for a translator s role).-Gain understanding of process and send daily reports to client.-Aid in day-to-day process operations whenever required.-Maintain a keen eye on the monthly Key Performance Indicators.-Proactively perform audits on process.-Aid new joiners in ramping up and learning the process.-Effectively interact with the client and work on action items.PrerequisitesMust be fluent in spoken/ written French and Englishand have an experience working in a similar language-based profile. (At least a B2 level or above or the equivalent from a French language institute)-Understanding of and an interest in Information Technology. (A technical degree or a certificate would be helpful.)-An overall experience ofat least two to three years in an offshoring company.-Willingness to work in shifts and out of regular business hours.-Must have an interest in process excellence; good to have an experience in a quality assurance role.
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 2-3


Language Specialist
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