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Front Office Team Leader

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  • Travel
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Job Details

Supervise the team and operation in all aspects, inclusive of but not limited to Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote the Starwood Preferred Guest Programme and provide recognition and benefits to all present members.Accept payment for guests accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests.Supervise the front desk agents, ensuring the correct sequence of events for proper registration and checkout of guests. Assign specific tasks to front desk agents relative to credit, missing addresses, registration bucket maintenance, registration cards, posting charges, and overall cleanliness and organization of the front desk.Provide ongoing training and support to front desk agents.Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.Maintain all front desk related equipment and a par stock of supplies.Maintain a daily log of all guests opportunities with corrective action steps. Follow-up on any unresolved situations in a timely manner and pass on appropriate information to other Managers for handling.Help others adapt to new approaches, and assisted in training team members.Provide any other duties and services as assigned by the Manager - Front Office. Follow-up on credit opportunities.JOB KNOWLEDGE, SKILLS & ABILITIES Must be able to speak, read, write and understand the primary language(s) used in the workplace Must be able to read and write to facilitate the communication process Require good communication skills, both verbal and written Must possess literacy of Microsoft Office & PMS Extensive knowledge of the hotel, its facilities and services Thorough knowledge of the city and its attractions Must be passionate about meeting the unique needs and request of each guest on a personal level Embraces continuous renewal personally and professionally Understands basics of human psychology Must a good listener Good leadership skills Train the trainer skills Intuitive and empathetic in nature Focused on how people feel during the customer encounter vs. a transaction-oriented interface Appear confident, well groomed and dressed in a smart casual manner Personality warm, welcoming, smiling and pleasant Act with integrity Communicate effectively
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BHM (Hotel Management)

Experience: 2-6


Front Desk | Maintenance
Applying for this job will take you to an external site


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