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Functional Support Expert - SAP SCM

Bengaluru, KA
Job Code:
  • Manufacturing & Production
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Job Details

Responsibilities Highest level of expertise on bridge on his/her area. On demand support to Global Business Process and Operational Divisions Teams as well as partner in charge of administration of data centres (database administration, upgrades, performance, ) Accountable of Core issues escalated to level 3. Ensure that tickets are properly responded to, fixed, tested and follows-up those until they are properly closed according to process defined. Support provided is functional (analysis, feed-back, recommendation, interaction with AM factory ). Customization and development activity will be handled by AM and Solution factories Analyze content of releases on his/her area and recommend best organization as far as testing is concerned. Liaise with regional / local support teams and testing factory to ensure that release validation process is done properly Analyze, challenge, validate recommendations and actions of partners (AM, Solution, MD and Testing factories) on his/her area Liaise with Global Data Excellence and Business Process Leaders organization regarding problem solving and enhancement Contribute, review and validate Core bugs & enhancements specification. Contribute to testing and validation Support deployments (scoping, design, localization, testing, GoLive, transition to AM) Key performance areas SAP and bridge functional knowledge on his/her area Good understanding of business processes on his/her area (existing process, to be processes) Ownership and accountability for issue identification and resolution, risk logging, progress reporting and progression through to resolution Team working (interaction with lots of different teams Regional and Local support, Core, Solution factory, Testing factory, ) Customer centric and capacity to deliver high level of service Accountabilities Required to comply with the regulatory regime in which the organization operates as appropriate to the above role Employees are expected to exercise due care and diligence, ensuring the areas the incumbent is responsible for are organised and controlled Employees are required to observe proper standards of market, business and personal conduct, demonstrating integrity in the execution of duties The incumbent is required to respect the Schneider Electric approach to client care and must demonstrate due regard to the interests of our clients and in any and all third party dealings.Qualifications, Skills & Experience 5 year+ of SAP experience as consultant with complex and multiple projects (both complete Core template design / build / validation, roll-out and support) Operational business experience (or good awareness) Total experience should be 7 years+Essential High level of expertise Excellent communication skills both verbal and written with the ability to tailor communication to the intended audience (excellent English is a must) Team player and networking (colleagues as well as external partners) Capacity to challenge partners as well as capacity to show added value in relationship with them Self-motivated and able see tasks through to completion to required quality and timescale Track record of delivery, rigorous Ability to work under pressure and to agreed deadlines.Desirable Minimum of 5 years experience in similar role within an international context (multi-environments, multiple teams, concurrent deployment project) Business experience or very good awareness on his/her area Very good knowledge of SAP functional (processes, available functionalities, ) and technical background (customizing, environment, transport orders, ), different stages of projects (run, deployments, testing, ) as well as project management skills (planning follow-up, team work, multiple teams interaction, )
Degree: MCA/ PGDCA

Additional Degree: BE/ B.Tech (Engineering) | BCA (Computer Application)

Experience: 7-12


Business/Systems Analysis | System Administration | System Analyst/Tech Architect
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