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Chennai, TN
Job Code:
  • Miscellaneous
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Job Details

Plan and allocate resources. Review internal processes and suggest process improvements. Participate in interviews to hire new team members. Nominate team members for rewards and recognition. Track and monitor resource utilization against plans versus actuals; Determine benchmarks; provide feedback. Manage leave and back-ups. Ensure team enters time in TRS and LARS. Initiate meetings with business owners/ITS regularly to resolve pending issues and share enhancements received. Manage the weekly, monthly and quarterly reports. Manage Quality Assurance for the team; Train and certify new reviewers; Identify training needs, review training material, coordinate and/or deliver training for the team. Manage first level escalations and coordinate with business units whenever required. Plan and execute unit level projects. Plan, monitor and report on transaction processing work; Coordinate with various stakeholders and prepare reports on the work completed; Perform QA on transactions processed each quarter and share findings. Coordinate development, evaluation and system testing activities connected with new business transactions/processes; assist in documentation of new processes. Selection Criteria Bachelor's degree (HR, Management, Behavioral Sciences, Business or relevant discipline); Master's degree preferred, with a minimum of 8 years of relevant experience. Experience responding to queries in a quality and timely manner. Must be able to manage multiple priorities and work well under pressure. Demonstrated creative problem solving ability. Effective verbal and written communications skills. Full proficiency in Microsoft Windows applications, namely Excel, Word and PowerPoint. Demonstrated ability to learn new technology quickly and effectively use it for maximum productivity. Substantial work experience with transaction processing using SAP. A proven track record of problem solving skills; experience with SAP enterprise resource planning system R3 is desirable, but not required. Client focused, flexible and an excellent team player. Ability to effectively work with other staff in the department and elsewhere in the Bank. Strong inter-personal skills and commitment to work in a team-oriented, multi-cultural environment. Strong customer relations skills and client service oriented values Strong English language skills (verbal and written), including ability to draft a variety of correspondence and edit materials using proper grammar, punctuation and style. Ability to use Microsoft office tools (i.e. MS Word and Excel) PeopleSoft (preferably v9.1) and Remedy application skills a plus.
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 8-10


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