Sign In
 [New User? Sign Up]
Mobile Version

Global Transition Manager

Gurgaon, HR
Job Code:
  • Miscellaneous
Applying for this job will take you to an external site
  • Shortlist
  • Email Friend
  • Print

Job Details

Job Title Global Transition Manager Reports To Global VP Client Services / Global VP Data Management Location Gurgaon Role Overview The Manager of Transitions oversees the global team of resources engaged in ensuring a successful preparation and execution of transition activities for our clients and internal teams as clients migrate from implementation to operations. The Manager is responsible for defining the standards, requirements, processes, and controls used within the team to provide a proper framework for successful transitions. The Manager is also responsible for hiring, planning and assignment of resources to work efforts to meet required timelines. Key Responsibilities Define standards, processes, and controls that ensure Implementation, Operations and Client level readiness for transition from implementation to operational production. Develop and communicate operational standards that are to be used during implementation that aid in a sustainable operational solution for our client and SGWI. Determine methods and tools for validation of implementation configurations in accordance with Operations standards. Develop client facing materials that orient and prepare the client for a successful understanding and execution of transition to operational production including training, tools, processes, contact lists, escalation procedures, operational performance measures, etc. Work with internal teams to ensure effective procedures are established for setup of internal and external systems, tools, and processes as part of the client transition process. Act as an escalation point to provide input and approval for exception based service requirements. Define ongoing key performance measures that identify and report on client satisfaction and team performance related to transition activities. Continually evaluate and improve transition to service training, documentation, and procedures based on client and team member feedback. Assist Implementation and Operations with determining resource needs and allocations based on client solution and scope of service. Interview, onboard, develop and grow talent that continually meets or exceeds job requirements. Skills required Proven capability to define, document and rollout procedures and processes across multiple departments and/or groups. Ability to hire, retain, motivate and develop team members to maximize team performance. Ability to effectively engage with prospects or clients to properly position the value and scope of services provided by the team. Excellent written and verbal communication skills-must be able to communicate fluently in English verbal and written; other languages skills desirable, but not required. Must have excellent organizational skills Very good understanding of customer strategy, services and business processes Ability to work with internal/external customers globally and/or virtual basis. Ability to develop standard transition methodology, tools and templates. Experience Requirement Two to four years of experience in leading or managing teams in a virtual/remote based environment. Implementation or Operational experience in an HR or payroll environment preferred. Experience in outsourcing service industry preferred
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 3-5


Operations | Migrations/ Transitions
Applying for this job will take you to an external site


© Copyright 2015 Al Nisr Publishing LLC - powered by Gulf News