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GNOC Network Operations Engineer

Bengaluru, KA
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  • Banking & Finance
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Job Details

Global Services Operations (GSO) is responsible for service support and delivery for JPMorgan Chase's Global Technology Infrastructure (GTI) organization. Through its Global Service Desk and Infrastructure Operations Centers, GSO provides global, coordinated diagnostic and support services, while it's Production Assurance and Support functions leverage and execute industry-leading infrastructure management and support processes that are designed to minimize customer outages and impacts.The Global Network Operations Centre (GNOC) is responsible for Tier-2 support for the Global data and voice networks, spanning 50 countries with over 1 million data network ports, 25,000 network devices, 600 PBX systems, 800 voice mail systems, and 65 call center sites.GSO is searching for a Global Network Operations Monitoring Engineer that will be responsible for the followingPerform 24x7 monitoring of the JPMC network infrastructureStrong focus on continual service improvement such as alarming/alert reductionEnsure high levels of customer satisfactionAnalyze existing processes and procedures and assist in the design/improvement task force as it relates to network monitoringFollow documented standards, such as Best Practices, and Security GuidelinesOpen HP Service Manager Incidents at the appropriate severity/priority levels.Work with vendors to troubleshoot issues and coordinate dispatches. Must be able to independently guide a vendor through hands-on troubleshooting over the phone.Field phone calls from vendors and clients.Create ITSM change records. Be able to independently document all implementation steps needed to perform the change and create a back out plan.Adhere to proper escalation policies keeping severity levels accurate and management aware of high priority issues. Follow the correct troubleshooting guidelines to ensure proper and timely resolution.Independently make timely calls to customers/vendors or other groups to ensure they are informed of the status and expected resolution of the issue.Maintain current GTI SLAs as they relate to incident management.Identify and independently resolve obstacles influencing timely resolution of all incidents. Escalate to management as neededTechnical Degree with 3 - 5 years of relevant work experience.Cisco CCNA certification or equivalent experience requiredMust have strong technical and demonstrated proficiency in data networking and the equipments.Knowledge of networking best practices.Strong verbal and written communication skills and sense of urgency, accountability, and ownership.Experience managing large-scale enterprise network topologies within an operations environment preferred.
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 3-5


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