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GPC - Client Services - Senior Financial Reporting Specialist

Gurugram, HR
Job Code:
  • Banking & Finance
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Job Details

Superior analytical/creative thinking skillsAbility to assess complex processes and deliver practical solutionsAbility to accurately analyze data and produce reportsLeading People/Embracing Diversity Should be regarded as a benchmark of performance by more junior members of the teamPlanning and Organizing Capable of organizing several complex tasks effectively in order to accomplish goals and meet deadlinesCommunication Able to communicate clearly and concisely (written and spoken communication) in all aspects of the job and with multiple audiences in mind (i.e. staff, management, senior management)Industry KnowledgeWell-developed working knowledge of the business and the upstream/downstream influencesUnderstanding of the needs of the clientTeamwork/ Interpersonal Ability to work as part of a team toward specific set of common goalsTechnological Proficiency/Knowledge Ability to maintain database informationGlobal Client Respect/Service Dedicated to understanding and addressing client needs and establishes long term credibility and relationships with the clientIndustry Knowledge Deep understanding of the product/process/project that they supportShared Responsibilities Fully understand and implement Citigroups values Responsibility to our clients, to each other and to our franchiseAnalytical Identify problems and interface with the CSO and Ops for resolutionAnalyze work flow and processes for functions that could be more efficiently handled by the Support Team/ Platinum Ops team or Offshore Operations in ChennaiPrioritize and Multitask Ability to prioritize and multitask assigned work effectively to complete all activities within SLA timelines with 100% accuracySoft Skills Should have superior knowledge and experience of Excel, Access and other MS Software toolsAbility to Plan and Execute Should be able to plan and execute daily BAU activities effectively to achieve team goalsTeam Player Should be able to understand the work priority and be able to work in close co-ordination with the internal and external stakeholdersInnovative Should be able to think beyond BAU and foresee opportunities for process improvements which can be practically implementedSelf-Driven Should be self-motivated, passionate toward assigned work and should be able to work as an independent team memberDay-to-Day ResponsibilitiesPerform specialized CSO functions that can be handled more efficiently by the Support teamPerform controls and track risk metrics for the department to mitigate lossesReview daily MIS reports for aged items and follow-up to ensure timely resolutionLiaison between Global Settlements, Reconciliations and Operations for Client Delivery problem identification and resolutionPrioritize and coordinate daily workflow to ensure operating efficiencies are achieved, productivity levels are met and metrics reflect quality deliveryProvide support to assist CSOs in providing high level of service to the clientProvide superior service and timely resolution for issuesWork independently and efficiently to achieve a high level of productivityInterface with Relationship/Account and Product Management for problem resolutionOversee daily workflow, ensure daily efficiency, service and controlSubject matter expert in assigned areasTrain others and provide feedback to ensure 100% cross training for team Qualifications Experience RequiredEducation Bachelors degree or equivalent experience3-7 years experience in relevant fieldExpert level proficiency in Windows and MS Office SuiteProven success as a team player
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 2-5


Client Servicing | Relationship/Account Servicing
Applying for this job will take you to an external site


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