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Greenlight Manager-Operations and Logistics Manager

Kolkata, WB
Job Code:
  • Travel
  • IT
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Job Details

Owning the success metrics for customer satisfaction and Center operational and financial performanceManaging multiple centers within a cityAbout YouCustomer Service You are obsessed with providing the highest quality of service and driving-up NPS.Leadership You will need strong people skills to be able to influence partners and reinforce their commitment to drive on the Uber platform. Coach and lead a large team of highly enthusiastic PSRs to deliver Ubers growth goals.Process Driven You have superior organizational skills, and constantly look to rejig things to make them more efficient.Analytical Ability We take an intensely data-driven approach to running our business. In order to efficiently manage the partner support centre you ll be creating metrics to measure impact of your teams face-to-face interactions and use our data to make the right, operational decisions.3-6 years of experience handling large teams and multiple processes in a shop floor environmentData driven decision making mentality and ability to deliver in an unstructured environmentRelevant experience in warehousing, fulfillment, logistics, distribution, customer support, large format store management in E-Commerce/Retail/Hospitality/FMCG. Cluster/Operations managers in Insurance companies. Driving performance improvements through process development and innovationHiring, coaching and managing Partner Support RepresentativesEstablishing, managing and growing retail partnerships within the Center.Collecting, reporting and analyzing performance dataEvaluate and share best practices, processes, tools and facility layouts within India and other regions globally.Maintaining an awesome experience in our support centreCultivating the global Uber brand and augmenting it with local details
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 3-6


Logistics | Operations
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