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Grievance Redressal Service Manager


Source:
TIMESJOBS.COM
Location:
Chennai, TN
Date:
13-11-2016
Job Code:
58279384
Categories:
  • Insurance
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Job Details

Key Requirement for the PositionShould be Customer Centeric, Solution oriented, good Analytical skils, People management skills, a good leader and should possess excellent communication skills.Job DescriptionMonitoring the complaints updated in IGMS till closure - co-ordination with all stake holders to ensure timely reoslution and no TAT deviation. Following the complaint Governance model and pubishing dashboards at regular intervals as per set timelines. Ensuring all IRDA reports are shared as per set Timelines.Ensuring reduciton in complaints and no repeat / re-open complaints. Ensuring increase in First Time Resolutions and plugging of Root cause where applicable. Ensure reduction in non productive calls.Quality Audits - 100% check in CIMS, IGMS & Talisma. Due recommendations for training to be given to the QA team.Ensure 100% interactions/records matches in CIMS, IGMS and Talisma interactionsShould motivate and lead the non voice teams to deliver agreed SLAs.
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 4-8

Requirements

Administration
Applying for this job will take you to an external site

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